Shipping Policy
ORDER STATUS & TRACKING
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to HERE and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at support@keycapor.com.
SHIPPING & DELIVERY POLICY
For in-stock products, your order is expected to be shipped within 3 working days. Customized items take a longer time (do check in with our staff for more information). On normal non-sale days, once your parcel is shipped:
• Standard shipping takes over 7-14 days on average. The longest shipping time is 45 days. It counts from the day when you have tracking info.
•Standard Shipping is free for most countries/areas. When your order is over $50, then we can ship you with free standard shipping.
• By default, keycapor.com will ship its most orders via UPS by default (Extra shipping fee required if the shipping address is the remote area) if you purchase the expedited shipping. If you want to use other couriers for expedited shipping, please leave notes at checkout. Meanwhile, try to contact us to calculate the shipping fee.
• Please don’t provide us addresses under PO Boxes, military and restricted areas, all naval ports and Jurong Island. All carriers refuse to ship to these areas.
• If an item is lost/damaged during shipping, we’ll do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no additional cost.
• For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
• Shipping fees exclude import taxes or processing fees applicable to your country. Keycapor is not responsible for any form of such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the returned parcel. For parcels that have been destroyed instead of being returned to us, no refund will be processed.
WHAT HAPPENS IF THE PARCEL HAS BEEN SHIPPED BUT NOT DELIVERED?
First, kindly contact your local courier using the local tracking number.
• For orders below 50 USD, you may either opt for a one-time reshipment of the parcel OR a full refund.
• For orders above 50 USD, we only process a 50% refund of your order.
Customers are to bear the consequences and fees incurred if the parcel is undelivered due to any of the following situations:
- Wrong/insufficient address or phone number provided by the recipient
- The recipient is unreachable when the courier company tries to contact
- Refusal to sign for the package by the recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by the recipient
- Refusal to provide supporting documents for customs clearance by the recipient
WHAT SHIPPING COMPANIES DO YOU USE?
We collaborate with 4PX, UBI, SF Express, Yun Express, BTY, FedEx, UPS, and DHL Express.