FAQs

basic knowledge

Artisan keycaps are custom designed and handcrafted keycaps that are often used to replace standard keycaps on mechanical keyboards. Artisans are known for their unique artistic designs, often featuring intricate details, vibrant colors, and various themes.
Some artisans hand carve keycaps using materials such as resin or polymer clay, while others may use 3D printing or casting techniques.

Crafting artisan keycaps involves a series of carefully managed steps carried out by experienced artisans. The process includes sketching the design, creating prototypes through 3D printing or molding, cleaning the printed models, applying base coats, meticulously painting layers of color, casting resin, compressing molds, refining details, polishing extensively, and performing quality assurance checks before packaging the finished keycaps. Skilled artisans with years of experience oversee each step to ensure the creation of unique and high-quality keycaps.

The MX switch, also known as the Cherry MX switch, is a type of mechanical switch commonly used in mechanical keyboards. Developed by Cherry GmbH, it is renowned for its reliability and durability. MX switches come in different variations, including tactile switches with a noticeable bump, linear switches with a smooth keystroke, and clicky switches that provide both tactile feedback and an audible click sound. These switches are popular due to their compatibility, long lifespan, and consistent typing experience.

Keycap compatibility depends on the layout of your keyboard. Special attention should be paid to the backspace, tab, capslock, enter, shift, ctrl, win, alt, fn, and menu keys, as they may have non-standard dimensions. Some keyboards have unique key lengths to accommodate smaller size layouts. For complete sets or WASD, arrow and other sets, make sure your layout matches. For individual Craftsman keycaps, it is recommended to use 1u size keycaps on function or navigation rows.

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Yes, we accept custom keycaps. For example, we have Gundam keycaps, you can customize different colors according to your preferences.

About the Products

Yes, they are entirely handmade. The craftsmanship is of utmost importance to us. Each artisan keycap undergoes a meticulous process, including multiple layers of coloring and three layers of protection. It typically takes a minimum of seven days to complete a single keycap. We appreciate your patience as we work on fulfilling orders, and we assure you that your keycap will be sent to you as soon as it is finished.

20-25 days internationally. Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 15 to 20 days.

 

To track an item, go to HERE and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at support@keycapor.com.

Orders and Shipping

All payments we make via payment cards are processed through PayPal, which offers one of the most secure payment platforms in the world. Any payments for your purchases are securely processed by PayPal. All sensitive information sent between your computer and the PayPal system is automatically encrypted to ensure the confidentiality of your information.

The artisan keycap making process usually takes about 7-10 days to complete. I know the wait can be challenging, but please be patient as I am committed to crafting each keycap with care and meticulous attention to detail. Since all of my resin keycaps are handmade and hand-painted, it takes time and precision to ensure their quality. In the meantime, I sincerely thank you for your patience.

Product information and Product Issues

If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. Contact us now

For most of the products, our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For limitations and circumstances (such as pre-orders), of which refund would not be an option. Contact us now

First of all, we check every parcel before it is sent out from our studio. If by any chance, situation likewise happens, please contact us, and we will respond to you as soon as possible, within 3 working days.

Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Please handle your expectations.

 

Returns and Refunds

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

 

You must report any problem related to your order before 15 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.

 

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Contact us now

 

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