Refund And Return Policy
At Keycapor, we want you to be completely satisfied with your purchase. Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
All products which are shipped out will be under our guarantee services. If you have any issues with the stem/surface of the product, please kindly contact us. We are always here to support you!
Returns & Exchanges
We accept returns and exchanges for both defective and non-defective products (such as “change of mind”).
Return Period: You are welcome to ask for a return or exchange within 30 days after delivery.
Product Condition: To be eligible for a return or exchange, your item must be in new or lightly used condition and be returned in original product packaging.
To complete your return or exchange, we require a receipt or proof of purchase. Please provide your full name, mailing address, email, order number and instructions/reason for return. For any additional questions, please email us at support@keycapor.com.
Exceptions
Several types of goods are exempt from being returned. We do not accept returns of custom or personalized orders.
Return Shipping Costs
- For Defective Products: We are responsible for return shipping costs for broken, damaged, or incorrect products.
- For Non-Defective Products (Change of Mind): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Restocking Fees
We do not charge any restocking fees for returns (No restocking fee).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@keycapor.com.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
